EXCHANGES AND RETURNS
EXCHANGES
At Etereo House, customer satisfaction is our top priority, and we want you to enjoy your purchase. If you wish to make an exchange, you may request a change of size, color, or model provided that the products:
- Are in their original condition, with no signs of use or damage.
- The 30-day return period has not expired.
- The item is properly packaged.
- The item has not been exposed to perfume, makeup, smoke, or other odors.
Otherwise, the exchange will not be possible.
Free exchanges.
RETURNS
Returns within the EU
At Etereo House, we offer a 30-day return policy from the date you placed your order.
Return Conditions – Important Information
We cannot accept returns if:
- The products show signs of use or damage.
- The 30-day return period has expired.
- The item is not properly packaged.
- The item has been exposed to perfume, makeup, smoke, or other odors.
Please note that all shipping costs for returns are borne by the customer, who also assumes the transport risk in case of return.
To initiate a return, please contact us at contacto@etereohouse.com.
Return costs
Due to the emissions generated by national and international transport, making a return has a fixed shipping cost. This will vary depending on the country from which the return is made and will be deducted from the total refund amount.
| Spain (Peninsula) | The return cost is €5. |
| Spain (Balearic Islands, Canary Islands, Ceuta and Melilla) | The return cost is €8. |
| EU I | The return cost is €10. |
| EU II | The return cost is €15. |
| EU III | The return cost is €20. |
Returns outside the EU
Customers outside the EU are responsible for arranging the shipment of their return.
Please include a note with your order number and send the package to the following address:
Etereo House
Camí del Pla, 18,
Sant Andreu de Llavaneres, 08392
Barcelona, Spain
Please ensure that your package is sent directly to us and not to a collection point. The customer is responsible for covering the return shipping costs and ensuring the correct delivery of the package.
- For more details, contact us at contacto@etereohouse.com
- For returns from the rest of the world, customers must arrange their own shipping.
GIFT CARD
You also have the option to return your online purchase and receive a gift card by email for the value of the product, without covering the return costs.
This gift card does not expire and can be used to purchase any product on our website for the same amount.