SHIPPING AND RETURNS

NATIONAL SHIPMENTS (SPAIN)

Peninsula	Standard 48-72 hours – €4.50 (free shipping for orders over €85).
Baleric Islands	Standard 2 to 5 business days – €7 (free shipping on orders over €120).
Canary Islands	Standard 2 to 5 business days – €12 (free shipping on orders over €150).
Ceuta and Melilla	Standard 2 to 5 business days – €18 (free shipping on orders over €200).

INTERNATIONAL SHIPPING

Portugal	Standard 4 to 10 business days – €6.00 (free shipping for orders over €120).
United Kingdom	Standard 4 to 10 business days – €12.00 (free shipping on orders over €120).
Switzerland	Standard 2 to 7 business days – €18.00 (free shipping on orders over €150).
Europe l (Germany, Belgium)	Standard 2–7 business days – €7.00 (free shipping on orders over €120).
Europe II (France, Italy, Netherlands)	Standard 2–7 business days – €8.00 (free shipping on orders over €120).
Europe III (Austria, Denmark, Finland, Ireland, Luxembourg, Sweden)	Standard 2-7 business days – €13.00 (free shipping from €150).

INTERNATIONAL SHIPPING OUTSIDE EUROPE

EE.UU.	Standard 3-7 business days – $25.00 (free shipping from $300).
Canada, United Arab Emirates, Hong Kong, Japan	Standard 3-7 business days – €25.00 (free shipping on orders over €300).
Australia, New Zealand	Standard 5–10 days – €45.00 (free shipping for orders over €300).

CHANGES

In At Etereo House , customer satisfaction is our top priority, and we want you to enjoy your purchase. If you'd like to exchange a product, you can request a size, color, or model change, provided the product:

• Be in their original condition, with no signs of use or damage.
• The 30-day return period has not expired.
• The item is properly packaged.
• The item has not been exposed to perfume, makeup, smoke, or other odors.

Otherwise, the change will not be possible.

RETURNS

Returns within the EU

In At Etereo House , we offer a 30-day return policy from the date you placed your order.

Return Conditions – Important Information

We cannot accept returns if:

• The products show signs of use or damage.
• The 30-day return period has expired.
• The item is not properly packaged.
• The item has been exposed to perfume, makeup, smoke, or other odors.

Please note that all return shipping costs are the customer's responsibility, and they assume the risk of return shipping.

To initiate a return, contact us at contacto@etereohouse.com .

Returns outside the EU

Customers outside the EU are responsible for arranging their return shipping.

Please include a note with your order number and send the package to the following address:

Etereo House
Pla Road, 18,
Sant Andreu de Llavaneres, 08392
Barcelona, ​​Spain

Please ensure your package is sent directly to us and not to a pickup location. The customer is responsible for covering the return shipping costs and ensuring proper delivery of the package.

Return costs

Due to emissions generated by national and international shipping, returns have a fixed shipping cost. This will vary depending on the country from which the return is made and will be deducted from the total refund amount.

Spain (Peninsula)	The return shipping cost is €5.
Spain (Balearic Islands, Canary Islands, Ceuta, and Melilla)	The return shipping cost is €8.
EU I	The return cost is €10.
EU II	The return cost is €15.
EU III	The return cost is €20.

• For more details, contact us at contacto@etereohouse.com .
• For returns from the rest of the world, customers must arrange their own shipping.