National Shipping (Spain)

• Mainland: Standard 48-72 hours – €4.90 (free shipping on orders over €85).
• Balearic Islands: Standard 48-72 hours – €5.90 (free shipping on orders over €85).
• Canary Islands: Standard 5-10 days – €7.90 (free shipping on orders over €100).
• Ceuta and Melilla: Standard 20 days – €7.90 (free shipping on orders over €100).

International Shipping

• Portugal: Standard 48-72 hours – €6.90 (free shipping on orders over €85).
• United Kingdom: Standard 3-7 days – £14.90 (free shipping on orders over £120).
• Europe I (Germany, Luxembourg, Belgium, France, Netherlands, Austria, Czech Republic, Denmark, Italy, Liechtenstein, Poland, Slovenia, Slovakia): Standard 3-7 days – €12.90 (free shipping on orders over €150).
• Europe II (Georgia, Gibraltar, Vatican City, Jersey, Moldova, Ukraine): Standard 3-7 days – €19.90 (free shipping on orders over €180).
• Europe III (Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Faroe Islands, Finland, Greece, Hungary, Ireland, Iceland, Kosovo, Latvia, Lithuania, Malta, Montenegro, North Macedonia, Monaco, Romania, Sweden, Norway, Serbia): Standard 3-7 days – €30.00 (free shipping on orders over €250).

International Shipping Outside of Europe

• Regular: Standard 14-21 days – €25.00 (free shipping on orders over €300).
• Express: Standard 4-7 days – €35.00 (free shipping on orders over €300).

Changes

At Etereo House, customer satisfaction is our top priority, and we want you to love your purchase. If you wish to make an exchange, you can request a change in size, color, or model as long as the products:

• Are in new, unworn condition with no signs of wear or damage.
• The 30-day return period has not expired.
• The item is properly packed.
• The item has not been exposed to perfume, makeup, smoke, or other odors.

Otherwise, the exchange will not be possible.

Returns

Returns within the EU At Etereo House, we offer a 30-day return policy from the date your order was placed. Return Conditions – Important Information We cannot accept returns if:

• Items show signs of wear or damage.
• The 30-day return period has expired.
• The item is not properly packed.
• The item has been exposed to perfume, makeup, smoke, or other odors.

Please note that all return shipping costs are the customer’s responsibility, and you assume the transport risk for the return. To initiate a return, please contact us at contacto@etereohouse.com. Returns outside the EU Customers outside the EU are responsible for arranging their own return shipping. Please include a note with your order number and send the package to the following address: Etereo House Camí del Pla, 18, Sant Andreu de Llavaneres, 08392 Barcelona, Spain Please ensure that your package is sent directly to us and not to a pickup point. The customer is responsible for covering return shipping costs and ensuring correct delivery. Return Costs Due to the emissions generated by domestic and international transportation, returns incur a fixed shipping fee. This fee will vary depending on the country from which the return is made and will be deducted from the total refund amount.

• Spain (Mainland): Return fee is 5€. Contact us at contacto@etereohouse.com for further details.
• Spain (Balearic Islands, Canary Islands, Ceuta & Melilla): Return fee is 8€. Contact us at contacto@etereohouse.com for further details.
• EU I: Return fee is 10€. Contact us at contacto@etereohouse.com.
• EU II: Return fee is 15€. Contact us at contacto@etereohouse.com.
• EU III: Return fee is 20€. Contact us at contacto@etereohouse.com.

For returns from the rest of the world, customers must arrange their own return shipping.